Below are answers to a few common questions about Approve Your Artwork.
Q. How do I approve artwork?
A. You should have received an email at the email address you provided at the time of your order from the Approve Your Artwork site. This email contains a link that is unique to you and your order that will direct you to the specific page for your artwork. Once there, follow the instructions on the page by looking at the "proof" of your artwork and making sure that it looks the way that you would like.
If everything is satisfactory, type your name and any comments in the COMMENTS box and click the "This Artwork is Approved" button. Your order will then be sent into production.
If the design is not what you envisioned or there are significant errors, you should select "Not Approved" and indicate the changes in the COMMENTS box along with your name. If you would like your artist to contact you to discuss, please put your name, phone number and email in the COMMENTS box along with a brief description of the problems.
Q. I did not receive an email with a link in it
A. If you have not received an email for artwork approval in it, please make sure to check your "Spam" folder to ensure that it did not end up in that folder accidentally. This is especially true for users with AOL, Yahoo, Hotmail, Gmail or other free email service email addresses.
Q. Why do I keep receiving email notifications?
A. You will continue to receive an email notification once a day until you approve or don't approve the artwork. This process is automated and stops only when you act on the link in the email.
Q. What if I lost the email/gave the wrong email address?
A. If you do not have access to the email address that was provided, or you deleted the email, please contact your sales person or a member of our staff to request that your email address be updated or corrected. A new link for approval will be sent to you as soon as possibe.
Q. My question is not answered here
A. Please contact your sales person if you have specific questions about your order or the artwork proof that you were sent.